Key Takeaways
The modern property manager collaborates with multiple service providers, requiring high levels of coordination, communication, and shared understanding.
Technology platforms revolutionize this collaboration, eliminating barriers to communication and fostering seamless operations.
Platforms standardize processes, easing onboarding and workflow handovers.
Platforms empower data-driven assessment of service providers' performance and reliability.
As a property management company grows, technology platforms allow for easy scalability without compromising collaboration and communication.
Working with multiple service providers need not be a chaotic and cumbersome process. Read on to discover how technology platforms streamline collaborations, improve accountability, standardize processes, facilitate data-driven decision-making, and enable scalability.
In property management, the relationship between property managers, technical assistants and service providers forms the backbone of operations. Managing multiple service providers traditionally entailed back-and-forth emails, phone calls, and face-to-face meetings, each with their drawbacks and delays. Today, we have technological platforms at our disposal which fundamentally alter this dynamic.
Centralized communication hub
With technology platforms, real-time updates and interactions are brought right to our fingertips, serving as a centralized hub for communications. In an environment where different service providers communicate through different channels – phone calls, emails, texts, or direct tenant communication – the convenience of having a single platform for all cannot be overstated.
Standardizing processes
While traditionally, each property manager might have used their own methods for handling various processes, this leads to inconsistency and confusion. With technology platforms, a standardized workflow and process is adopted, easing the onboarding of new employees and handover of work amongst teams.
Data-Driven decision making
Technology platforms not only allow property managers to collaborate effectively, but also provide tools for evaluating the performance of service providers. Managers can track metrics such as timely certification document submissions, efficient responses to repair tickets, and adherence to service level agreements.
Accountability and scalability
Perhaps the most significant impact of these platforms is on accountability and scalability. Tasks, deadlines, and responsibilities move beyond just spoken words or written notes and become entries on a digital platform, monitored and tracked for all to see. Plus, as your property management company grows, technology platforms facilitate operational scalability. They enable you to add new properties and more service providers without a drop in collaboration quality, ensuring that you can do more with the same amount of people.
In our upcoming Property Portfolio Unleashed series, we delve deeper into property management technologies and other related topics. We encourage you to share your insights with us.
