Your solution for streamlined Tenant Support in Real Estate
Managing Real Estate properties involves multiple stakeholders. From Real Estate owners to property managers to tenants, communication is crucial. Proprli Ticketing steps in to streamline this collaboration effortlessly ensuring seamless tenant support.
Falling short on Helpdesk Intelligence, Tenant Interactions trends and Building Performance data?
Looking for detailed insights into tenant-reported issues?
Difficulty pinpointing the sources of your tickets?
Need more insights in which tenants report the most tickets?
Need more insights in which buildings have the most open tickets?
Coordination gaps between Tenants, Property Managers, and Service Providers undermine Operational Excellence
- Poor tenant experience affecting renewals and referrals
-
Fragmented communications leading to misunderstandings
and errors - Financial losses due to compensation for service delays (SLA)
- Lower customer satisfaction due to delays in service
- Loss of competitive edge due to poor performance
Revolutionizing Ticketing & Tenant communication with Proprli
Strong relationships start with strong interactions. Our Tenant service solution lets you personalize customer experiences, building loyalty and happiness.
One dashboard overview showing your performance
Immediate qualitative information about your helpdesk
- Identify any potential Tenant issues and quickly get those sorted
- Take direct action on buildings with the most open tickets
- Get actionable insights in your top performers in resolving tickets
- Determine which tenants report the most tickets.
- Identify key factors causing ticket issues and track service provider performance.
Intuitive Ticket Forms
Where Customer Service meets Tenant Satisfaction!
- Streamline customer issues across multiple channels into tickets
- Tenants can easily create tickets and experience perfect customer service!
- Keep tenants informed at every stage of the ticket lifecycle
Smart Auto Assignment Rules
Prioritize, categorize, and assign tickets to the right persons
- Ticket Dispatch for routing tickets to right persons
- Smart overview of all tickets and their current status for optimized workflow
- Discuss specific parts of tickets with your colleagues from your company to find solutions
Customizable Smart Workflows & SLA Protocols
Boost Customer Happiness through Effective SLA Management!
- Add SLA’s to meet customers needs and expectations
- Performance Monitoring to see how your preferred suppliers are performing on SLA standards
- Create your own smart workflow rules to automatically assign tickets
Ticketing App
Access to all open tickets with easy filtering options by building, phase, priority, and ticket owner.
- Efficient ticket creation: Enables quick generation of new tickets directly from the main screen
- Detailed ticket management: View and modify ticket details, engage in conversations with tenants, suppliers, or internal teams, and take necessary notes on the go
- iOS & Android: The app is available for download via the Google Play Store or the Apple App Store.
Redefine Operational Excellence in Tenant Service with Proprli Ticketing
Centralize all ticket-related activities in one platform
Streamlined Ticket Management
Automate repetitive processes
Unlock actionable data to uplift your team's performance
Keep track of time spent on every ticket and task
Provide a more personalized and proactive service to your Tenants
Unlock the Full Potential of Tenant Support with Proprli. Join the leaders in Real Estate!
- Customize your tenant service for an experience that stands out
- Maintain a bird's-eye view on all facets of your tenant service operations
- Enable faster, more intelligent decision-making with real-time analytics
