In technical property management, decisions are made every day. Approving work, instructing suppliers, managing budgets, and keeping owners aligned all happen under constant time pressure. Yet in many organisations, these decisions still rely on informal checks, emails, or assumptions about who is allowed to approve what.
As portfolios grow and ownership structures become more demanding, this way of working starts to show its limits. Not because people don’t know what they’re doing, but because approval structures are not embedded where the work actually happens.
For owners working with multiple property managers, often across different portfolios and projects, this creates a familiar tension. Full control is required, flexibility is essential, and operations cannot slow down. At the same time, oversight must be consistent, traceable, and fully water-tight.
When control lives outside the workflow
In practice, mandates often exist outside the operational workflow. They live in policy documents, contracts, spreadsheets, or even personal knowledge. Instructions are double-checked manually. Approvals are requested by email. Paper still plays a role where digital processes should take over.
This creates friction for everyone involved. Owners lose real-time visibility and rely on reporting after decisions have already been made. Property managers spend time verifying thresholds instead of managing buildings and projects. Risk increases, not because of bad intent, but because governance is enforced after the fact rather than during execution.
As more property managers, projects, and budgets come into play, maintaining control in this way becomes increasingly difficult.
Proprli introduces Mandates
Today, Proprli introduces Mandates: a new feature that brings approval structures directly into daily operations. Mandates were developed from the reality of owners managing diverse portfolios through multiple property managers, where control, auditability, and operational speed must coexist. With Mandates, approval structures are defined once and applied consistently across buildings, portfolios, and projects.
Internal and external roles, approval thresholds, and decision rights are embedded directly into Proprli. From that moment on, the platform actively supports teams in following the agreed process, without interrupting their flow of work.
Every instruction to a supplier is automatically checked against the applicable mandate. If work stays within budget, the process continues seamlessly. If a threshold is exceeded, Proprli clearly shows which approval is required and who needs to be involved. Control no longer happens afterwards. It happens exactly when decisions are made.
Flexible structures for diverse portfolios
Property management rarely follows a single model. Different owners, portfolios, and projects require different approval structures, and those structures often change depending on budget scope or project type.
Mandates are designed to support this reality. Approval flows can be configured per building or portfolio, including separate flows for work within budget and work that exceeds it. This allows property managers to operate efficiently across multiple mandate models, while owners retain consistent oversight across their real estate.
The system adapts to portfolio diversity, not the other way around.
Supporting daily work, not adding control layers
Mandates are not about adding more checks or slowing teams down. They are about removing uncertainty from everyday decisions.
For technical property management teams, this means clarity at the moment of execution. The platform guides the process, shows exactly what is required, and prevents incorrect instructions before they reach suppliers. For owners, it means knowing that approvals always follow the agreed structure, without the need for constant manual oversight.
Governance runs quietly in the background, while operations keep moving.
Better collaboration between owners and property managers
Mandates also strengthen collaboration between owners and property managers. Approval flows take place directly within Proprli, making decisions transparent, traceable, and aligned with agreed mandates.
Owners maintain control without operational involvement. Property managers gain speed and certainty in their daily work. Everyone operates from the same shared operational framework, even when portfolios and stakeholders differ.
A natural step toward modern property management
With Mandates, Proprli takes another step toward a more connected operating model for technical property management. Decisions, budgets, suppliers, and approvals no longer live in inboxes or separate systems, but come together in one shared environment.
Mandates are now available within the Proprli platform and can be configured per organisation, portfolio, or building. Not as an extra layer of process, but as a more natural way of working at scale.
